Mazda FAQ

Mazda FAQ

Frequently Asked Questions

 

Browse through the questions most frequently asked of the Mazda Customer Support Team. Your enquiries are important to us and we update the FAQ list regularly to ensure that we provide answers to the questions that matter.

About your Mazda

I need a Mazda Owner's Manual. Where can I get one?

You can find your Owner’s Manual online here. Simply select your model to download a digital version. You’ll also discover some handy video tutorials with useful information about your Mazda’s features.

How can I personalise my Mazda vehicle with accessories?

There is a whole range of high quality Mazda accessories available for you to customise your vehicle. Visit the accessories page here and, once you’ve chosen, simply contact your local dealer for purchase and installation.

Where can I find Mazda how-to videos and tutorials?

We’ve created videos and tutorials for all sorts of Mazda features and technologies. They provide detailed information and instructions and are viewable here. You can select your vehicle model and filter, or simply use the search feature to find the video you’re looking for. 

What is My Mazda?

My Mazda is the most convenient way to keep track of all your important Mazda documents and information online. From service history to warranties, everything’s in one place. What’s more, it’s all synced to the My Mazda app so you can access it wherever you are. When purchasing your Mazda, your dealer will automatically set up your account and you’ll receive an email to activate it.

How do I download the My Mazda app?

To access My Mazda on your mobile device, please download the app for Android here, or for iOS here.

What sort of information can I find on this website?

You can find all sorts of information about Mazda, from detailed car specifications to the design principles we use, from used cars to finance deals and offers. Use the tabs at the top of the homepage to help navigate what you are looking for.

How do I contact Mazda?

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How do I find my nearest Mazda showroom or dealership?

We have Mazda showrooms and dealerships all over the country. You can find the one nearest to you on the Find a dealer page. Simply enter your postcode or town and we will display a list of the dealerships closest to you in order of location.

Buying

How do I get a Mazda brochure?

We will happily send you a Mazda brochure by post. Simply choose the model you are interested in and fill in your details here. You can also download a digital brochure by selecting Cars > the model your desire > Request a brochure > Download a PDF

How do I book a test drive?

It’s easy to book a test drive online. Visit our test drive page and we’ll walk you through it. Simply choose the model you’d like to drive > identify the most convenient dealership for you > and leave us your contact details. We’ll then email you confirmation and your preferred dealer will be in touch to arrange a test-drive time slot that is convenient for you.

Where can I find financing information about buying or leasing a new Mazda?

Our current financing offers and leasing options can be found online here, or please get in touch with  your local dealership for further information.

Where can I find detailed information on Mazda vehicles such as equipment, specifications and prices?

You can find all the information concerning Mazda models, their specifications, equipment, grades and prices online. Simply go to the Cars tab from the homepage, or why not build your own with your prefered specifications here or even pop to your local dealer.

How much do Mazda cost?

Mazda have a wide range of models, each with specifications that can be tailored to suit your needs. This means prices vary greatly and so the best way to get an idea of how much your ideal Mazda costs is to visit our car configurator.

Are Mazda prices the same at all dealerships?

All of our Mazda dealerships are independently owned and operated. This means prices may vary from dealer to dealer. For specific vehicle pricing, please contact your local dealership, which you can find here.

Owning a Mazda

How often should I get my Mazda serviced?

Service intervals vary depending on vehicle model.

Where can I get my Mazda serviced?

We recommend that you have your Mazda serviced at a Mazda dealer as all staff have had the necessary training, use the Mazda specialist tools and have experience in looking after the full range of Mazda vehicles.  If you decide to have your vehicle serviced outside of our network, it is important to ensure that any parts fitted are either Genuine Mazda parts or parts of equivalent quality to meet warranty requirements. It is also necessary to obtain a detailed service invoice listing the parts and oils used in the service, as this information may be required should you need to make a warranty claim. To find your local Mazda Dealer, click here.

What are the benefits of using Genuine Mazda Parts?

Genuine Mazda Parts are designed, manufactured and tested on the full range of Mazda vehicles. Fitted by our specially trained Mazda technicians, the superior quality of our Mazda Genuine Parts provides the greatest reliability and performance. All our Genuine Parts are competitively priced and meet the high quality standards of Mazda, plus they come with a two year warranty to give you complete peace of mind. To find out more about Genuine Mazda Parts, click here. 

How much will a Mazda service cost?

Our Mazda Dealers are independent businesses and therefore specify their own labour charges. We recommend you speak to your local Dealer, who will be happy to advise you of the likely costs. To find your local Mazda Dealer, click here.

Why should I get my car serviced at a Mazda Dealer?

We are committed to keeping your Mazda safe and reliable, giving you complete piece of mind. It is a franchise requirement that all technicians employed by Mazda dealers are trained on Mazda products at our dedicated training centre.  This training, combined with the necessary specialist tooling and regular products updates, ensures that your Mazda is serviced or repaired to the highest standards.

Do customers have to get their cars serviced at Mazda Dealers?

It is not obligatory for Mazda owners to have their vehicles serviced by a Mazda dealer, however it is strongly recommended as all technicians employed by Mazda dealers are trained on Mazda products at our dedicated training centre.  This training, combined with the necessary special tooling and regular products updates, ensure that your Mazda is serviced or repaired to the highest standards

I have missed one of my services. What happens now?

Missed services need to be discussed with your local Mazda dealer as this may affect your vehicle’s warranty.  It is important that the servicing schedule is returned to normal as soon as possible. To find your local Mazda Dealer, click here.

What is a Digital Service Record (DSR)?

Mazda's Digital Service Record is an innovative electronic service booklet, which replaces the traditional booklet that you used to get stamped following a vehicle service.  Every Mazda's service history is stored digitally on a central Mazda database. After each service, you'll get an updated printout with confirmation of the service and any work that has been carried out

Which Mazda vehicles are eligible for the Digital Service Record (DSR)?

DSR comes as standard for all vehicles registered from 1 July 2006. If your vehicle was built after 31 December 1997 and registered before 1 July 2006 you can also choose to record your vehicle’s future service history using the DSR system. Just ask your Mazda Dealer or Authorised Repairer to add your car to the system when you have your next service.

How do I get my Mazda on the Digital Service Record (DSR)?

If your vehicle was built after 31 December 1997 and registered before 1 July 2006 you can also choose to record your vehicle’s future service history using the DSR system. Just ask your Mazda Dealer or Authorised Repairer to add your car to the system when you have your next service.

What is the right type of oil for my car?

This will depend on the model and age of your Mazda. Please consult your owner’s handbook or local Mazda retailer or Authorised Repairer for specific information. To find your local Mazda retailer, click here. 

Can a Mazda retailer check and top-up my oil for me?

Your local Mazda retailer or Authorised Repairer will be happy to assist with checking and topping up oil. To find your local Mazda retailer, click here.

When should the cam belt be renewed?

This will depend on the model and age of your Mazda. Please consult your owner’s handbook, Mazda retailer or Authorised Repairer for specific information. To find your local Mazda retailer, click here.

What is an environmental charge?

Toxic substances found in cars include oil, antifreeze, brake fluid and batteries. These substances must be disposed of correctly, often involving temporarily storing them in approved bins. The waste disposal specialists who collect the contents of the bins have to maintain registered vehicles, premises and facilities appropriate for these substances. The licence to carry this out is expensive, with the dealerships themselves incurring significant costs referred to as an environmental charge.

How often do I need my air-conditioning serviced?

This will depend on the model and age of your Mazda. Please consult your owner’s handbook or local Mazda retailer for specific information. To find your local Mazda retailer, click here.

Does Mazda operate a battery disposal scheme?

Your local Mazda retailer will dispose of your old battery free of charge when you buy and have your new battery fitted by your local Mazda retailer. To find your local Mazda retailer, click here.

Why does my fuel consumption vary from the figures published by Mazda?

The current fuel consumption tests are designed to provide you with a simple way of comparing the performance between new models. In order to do this accurately, the tests have to be carried out in exactly the same way, regardless of manufacturer, model or even the country in which the test was conducted.  The only way the European Commission can ensure that manufacturers are all testing in the same way, is to stipulate the use of a rolling road test carried out in laboratory conditions. This keeps everything constant; ambient temperature, driving style and vehicle loading conditions to name a few. With the tests conducted in this way, you will see some differences between the laboratory test and the real world performance of your vehicle. These differences could be better or worse than the published laboratory results depending on a number of factors.  For more information on how the standard fuel consumption test is calculated, visit Fuel testing scheme. If you feel that your Mazda is not performing as it should and that there could be a technical issue which is affecting fuel economy, please contact your local Mazda retailer.

Something has failed on my Mazda. Is it covered under warranty?

This will depend on the cause of the failure. Your Mazda retailer or Authorised Repairer will be able to advise you further, which will involve the inspection of your vehicle. To find your local Mazda retailer, click here. 

Is the warranty transferable between owners?

The standard Mazda warranty applies to the vehicle and is therefore transferable between owners.  When transferring owners it is essential to complete the ‘Change of Ownership’ card located in your Warranty Information & Digital Service Record booklet to ensure Mazda have the correct details on file for your Mazda or contact us on 012334700.

I have just purchased an imported Mazda. How do I register the vehicle in Ireland for warranty purposes?

If you have purchased the vehicle from another EU country then the warranty is valid in Ireland.If the vehicle originated from outside the EU there would be no warranty cover whilst the vehicle is in Ireland.

What is a safety recall?

If a vehicle manufacturer detects a concern on a vehicle that may cause a safety related issue they may undertake a vehicle safety recall whereby they try to locate every affected vehicle in order to have faults rectified, at no cost to the owners, at franchised garages. Additionally, from time to time Mazda identify areas where the ownership experience can be improved and may carry out small modifications to improve reliability or function to your vehicle. If your vehicle has been affected by a recall please contact a Mazda retailer. To find your local Mazda retailer, click here.

How will I know if my vehicle is affected by a recall?

If you purchased your Mazda from a Mazda retailer your details will have been passed to Mazda Motors Ireland who will then write to you to advise that your vehicle is affected by a safety recall.  If you did not purchase your Mazda from a Mazda retailer then you will need to advise Mazda Motors that you are the new owner of the vehicle, by submitting the details on the ‘Change of Ownership’ card located in your Warranty Information & Digital Service Record booklet or advising your local Mazda retailer.  If you are unsure if your vehicle is affected by a safety recall then your local Mazda retailer will be able to check this for you. To find your local Mazda retailer, click here.

Will I be charged for any recall work carried out on my vehicle?

No, all recall work will be carried out at no cost.

What roadside assistance do I have when travelling abroad in Europe?

All new vehicles come with comprehensive Mazda European Assistance cover, which covers new vehicle for 3 years, regardless of vehicle mileage. We want you to feel safe and secure in the knowledge that should you become stranded help is at hand. If you've broken down, got a puncture or even lost you keys or run out of fuel whilst travelling abroad in Europe, Mazda's European Assistance can help. Contact us by telephone on  +35316373621

I am travelling abroad with my vehicle, what do I need?

Every country within Europe has different driving rules, laws and regulations. For the latest information please contact a well known Motoring Organisation before you travel.Many items required for driving abroad including Bulb Kits, Warning Triangles and First Aid Kits can be purchased from your local Mazda dealer or Authorised Repairer. To find your local Mazda Dealer, click here.

I am travelling abroad with my vehicle, how can I change the beam of my lights?

As this will vary depending on vehicle model, please contact your local Mazda retailer for further information. To find your local Mazda retailer, click here.

Is my Mazda’s Digital Service Record available to Mazda Dealers outside of the Ireland?

No matter where you are in Europe, every Mazda retailer will have access to your vehicle‘s service history, ensuring your Mazda is looked after accordingly. This helps avoid any unnecessary or repeat servicing and saves you both time and money.

Accidents and Repair

What should I do if I have an accident or break down?

Call Mazda Assistance on 1800 535 700 if the vehicle is in warranty or contact your local Mazda Dealer

I want to register my car permanently over seas and have been asked to supply a certificate of conformity, how do I get one?

Please call our customer relations centre who can arrange this for you: 012334700

My car won't start and I think my battery has gone flat: what can I do?

If your vehicle is still under warranty you will benefit from Mazda European Roadside Assistance and can make use of this service by calling 1800 535 700.  Alternatively, contact your local Mazda retailer or Authorised Repairer who will be able to assist you. To find your local Mazda retailer, click here.

My Mazda has been stolen. How can Mazda help?

In the event of a vehicle theft, contact the police, then call us on 1800 535 700 for advice on the mobility options available to you. We can help agree a valuation of your Mazda with your insurer and we can discuss replacement vehicle options for you.

Can I order parts for my car through Mazda Motors Ireland?

No, Mazda Genuine Parts can only be obtained from a Mazda retailer or Authorised Repairer. To find your local Mazda retailer, click here.

Mazda Technology

What is SKYACTIV TECHNOLOGY?

Mazda’s SKYACTIV TECHNOLOGY refers to a number of features designed to improve the efficiency, power and performance of our cars. Find full details here.

What is MZD Connect?

MZD Connect is a series of features in the cabin designed to give you ultimate connectivity with the outside world, without distracting from the experience of driving. Find full details here.

What is i-ELOOP?

i-ELOOP is an innovative technology designed to make your Mazda faster, more frugal and more fun to drive. Watch a video about how it works here.

What is i-ACTIVSENSE

Mazda’s i-ACTIVSENSE is a series of advanced safety technologies developed to support safer driving by helping the driver to recognise potential hazards, plus pre-crash safety features which can help to avert collisions. Find out more here.

What is KODO Design?

Mazda’s KODO Design is a philosophy used to shape the aesthetics and styling of our vehicles. Inspired by the motion of animals, it creates a sense of movement, even when the car is stationary. Find out more here.

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